⚖️ Refund & Payment Policy

Payments

All payments for digital products and coaching services are processed securely through our website using Stripe and/or PayPal. Payment is required at the time of purchase or booking.

Digital Products (Workbooks & Resources)

• All digital product sales are final.

• Because these items are instant downloads, we cannot offer refunds, exchanges, or cancellations once a purchase has been completed.

• If you experience technical difficulties accessing your file, please contact us at contact@vivianabehaviorsolutions.com and we’ll ensure you receive your purchase.

Parent Coaching Services

• Coaching sessions are paid in full at the time of booking.

• Reschedules: You may reschedule a coaching session with at least 24 hours’ notice by contacting us at contact@vivianabehaviorsolutions.com

• Cancellations: Cancellations made less than 24 hours before a scheduled session are not eligible for a refund.

• No-shows: Missed sessions without notice are non-refundable.

• Bundles: Coaching bundles must be used within 6 months of purchase unless otherwise agreed upon in writing.

Policy Updates

We reserve the right to update this policy at any time. Updates will be posted on this page.